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Refund, Return, and Exchange Policy

Last Updated: February 12, 2026

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Charcoalish Art, operated under 812 Marketing LLC, creates original artwork, commissioned artwork, and fine art reproductions. Due to the custom and collectible nature of artwork, refund and return eligibility is limited as outlined below.

1. General Policy Overview

All artwork sales are considered final sale unless specific conditions described in this policy are met.

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By completing a purchase, collectors acknowledge and agree to this Refund and Return Policy.

2. Original Artwork

2.1 Final Sale Status

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All original artwork purchases are final sale once shipped or delivered.

Original artwork is considered a one-of-one collectible and cannot be replaced or reproduced.

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2.2 Exceptions for Damage

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Refunds, repairs, or replacements may be offered only if:

  • Artwork arrives damaged during transit

  • Damage is verified through documentation

  • A claim is submitted within required timeframes

Damage claims must be submitted within 14 calendar days of delivery confirmation.

3. Commissioned Artwork

3.1 Deposits

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All commission deposits are non-refundable. Deposits compensate for:

  • Creative planning

  • Reserved production time

  • Materials procurement

  • Concept development

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3.2 Mid-Project Cancellations

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If a collector cancels a commission after work has begun:

  • Deposits remain non-refundable

  • Additional compensation may be required depending on project progress

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3.3 Completed Commissions

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Completed commissioned artwork is considered final sale once approved by the collector or once final delivery occurs.

Refunds or replacements apply only to verified shipping damage.

4. Prints and Reproductions

Fine art prints, limited editions, and print-on-demand products are final sale except when:

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  • The wrong item is received

  • The item arrives damaged

  • There is a verified manufacturing defect

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Claims must be submitted within 14 days of delivery.

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Replacement items will be issued when possible rather than refunds.

5. Non-Returnable Circumstances

Returns and refunds are not accepted for:

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  • Buyer’s remorse

  • Changes in personal taste or décor

  • Color differences caused by monitor or device display

  • Minor handmade or printing variations

  • Incorrect sizing selected by customer

  • Environmental or framing damage after delivery

  • Shipping delays caused by carriers

  • Artwork altered or modified after delivery

6. Damage Claim Procedure

To submit a damage claim, collectors must:

  1. Contact Charcoalish Art within 14 days of delivery

  2. Provide clear photographs of:
     

    • External packaging

    • Internal packaging materials

    • Damaged artwork

    • Shipping label
       

Failure to provide documentation may prevent claim approval.

7. Resolution Options

Approved claims may result in one of the following resolutions:

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  • Professional artwork repair

  • Replacement artwork (when available)

  • Store credit

  • Refund to original payment method

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Resolution method is determined at the discretion of Charcoalish Art based on artwork type and availability.

8. Return Shipping

If a return is approved:

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  • Return shipping instructions will be provided

  • Collectors must use specified packaging methods

  • Unauthorized returns may not be accepted or refunded

9. Refund Processing

Approved refunds are issued to the original payment method. Processing times depend on financial institutions and may take several business days after approval.

10. Fraud and Chargeback Protection

Charcoalish Art reserves the right to dispute fraudulent refund requests or chargebacks. Documentation including shipping confirmation, signed delivery records, and claim correspondence may be used to defend legitimate transactions.

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