Shipping Policy
Last Updated: February 12, 2026
Charcoalish Art ships artwork from Charlotte, North Carolina, using professional fine art packaging standards and insured shipping methods.
1. Processing Times
1.1 Available Artwork
Orders typically ship within:
5–7 business days
Processing includes:
-
Quality inspection
-
Protective packaging
-
Insurance documentation
-
Carrier scheduling
1.2 Commissioned Artwork
Commission timelines vary based on:
-
Project complexity
-
Drying and curing time
-
Framing or finishing requirements
-
Material availability
Estimated completion timelines are provided but are not guaranteed.
1.3 Print and Fulfillment Orders
Prints and reproduction products may be produced and shipped through trusted fulfillment partners. Production and shipping timelines may vary depending on vendor location and product type.
2. Shipping Carriers
Charcoalish Art uses trusted carriers including:
-
UPS
-
FedEx
-
USPS
-
DHL
-
Professional art freight services (when required)
Carrier selection is determined based on artwork size, value, and destination.
3. Shipping Insurance
All artwork shipments are insured for full declared value.
Insurance protects against:
-
Transit damage
-
Loss during shipment
Insurance claims require cooperation from the collector and proper documentation.
4. Packaging Standards
Artwork is professionally packaged using materials appropriate for fine art protection, which may include:
-
Protective sleeves or glassine paper
-
Foam or corner protectors
-
Reinforced boxes or crates
-
Moisture-resistant materials when necessary
Packaging methods are selected based on artwork medium and size.
5. Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. Costs may reflect:
-
Packaging materials
-
Insurance coverage
-
Carrier handling requirements
-
Freight service when applicable
6. Domestic Shipping
Shipping is available throughout the United States. Delivery timelines vary by carrier and destination.
7. International Shipping
International collectors are responsible for:
-
Customs duties
-
Import taxes
-
Brokerage fees
-
Country-specific regulatory charges
Charcoalish Art is not responsible for delays caused by customs clearance or international regulations.
8. Delivery Responsibility
Collectors are responsible for:
-
Providing accurate shipping addresses
-
Ensuring safe delivery locations
-
Monitoring shipment tracking
Charcoalish Art is not responsible for packages lost due to incorrect addresses or unattended delivery locations.
9. Risk Transfer
Ownership and risk of loss transfer to the collector once shipment is confirmed delivered by the carrier.
Damage claims must follow the documented claim procedure.
10. Local Delivery or Pickup
Local delivery or pickup may be offered for select original artwork purchases when arranged in advance.
Proof of identity and signed delivery confirmation may be required.
11. Lost Shipment Procedure
If tracking indicates delivery but the package is missing:
-
Collectors must contact Charcoalish Art within 7 days
-
Investigations will be initiated with the shipping carrier
-
Insurance claims may be filed when applicable
12. Weather and Environmental Considerations
Shipping schedules may be adjusted to protect artwork from extreme temperatures or severe weather conditions.
13. Force Majeure Shipping Delays
Shipping timelines may be impacted by events beyond reasonable control, including:
-
Natural disasters
-
Carrier shutdowns
-
Supply chain interruptions
-
Infrastructure failures
-
Government restrictions
Charcoalish Art is not liable for shipping delays resulting from such events.
14. Refused or Returned Shipments
If a shipment is refused or returned due to collector error:
-
Reshipping costs are the responsibility of the collector
-
Refunds may be reduced by shipping and handling costs
15. Contact Information