Privacy Policy
Last Updated: February 5, 2026
Charcoalish Art (“we,” “our,” or “us”), operated under 812 Marketing LLC, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase artwork, request commissions, or interact with our services.
1. Business Identity
Charcoalish Art operates under:
812 Marketing LLC
PO Box 2492
Indian Trail, NC 28079
United States
For privacy-related questions, please contact:
📧 studio@charcoalish.art
2. Information We Collect
We collect personal information when you voluntarily provide it and when you interact with our website or services.
2.1 Information You Provide Directly
You may provide personal information when you:
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Purchase artwork or prints
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Submit commission requests
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Join email or marketing lists
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Contact us through forms or email
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Participate in promotions or surveys
This information may include:
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Full name
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Email address
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Billing and shipping address
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Phone number (if provided)
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Purchase history
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Commission project details
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Payment confirmation details
2.2 Payment Information
Payments are processed securely through third-party payment providers. Charcoalish Art does not store full credit card or financial account information.
Payment processors may collect financial data necessary to complete transactions according to their own privacy policies.
2.3 Automatically Collected Information
When you visit our website, certain technical information may be automatically collected, including:
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IP address
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Browser type
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Device type
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Pages visited
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Time spent on website
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Referral sources
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Purchase behavior and site interactions
This data helps improve website performance and user experience.
2.4 Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Maintain shopping cart functionality
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Improve website performance
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Understand visitor behavior
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Deliver marketing and advertising content
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Remember user preferences
You may disable cookies through your browser settings, though some site features may not function properly.
3. How We Use Your Information
We use collected information to:
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Process purchases and commissions
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Communicate order updates and shipping information
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Provide customer support
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Send marketing communications (if opted in)
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Improve products, services, and website functionality
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Detect fraud or unauthorized activity
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Maintain business and tax records
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Personalize customer experiences
4. Email Marketing and Communications
You may choose to subscribe to marketing emails. These emails may include:
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New artwork releases
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Promotions or events
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Educational or storytelling content
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Business updates
You may unsubscribe at any time using the link included in marketing emails.
Transactional emails (such as order confirmations or commission updates) will still be sent when necessary to complete business transactions.
5. Sharing of Personal Information
We do not sell or rent personal information.
We may share information with trusted third parties necessary to operate our business, including:
Payment Processors
To securely process financial transactions.
Shipping and Fulfillment Providers
Including but not limited to:
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USPS
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UPS
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FedEx
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DHL
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Print and fulfillment partners (such as print-on-demand providers)
Website and Technology Providers
Including:
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Website hosting platforms
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Email marketing services
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Analytics providers
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Customer relationship management tools
These providers receive only the information necessary to perform services.
6. Data Retention
We retain personal information only as long as necessary to:
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Complete transactions
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Fulfill legal and tax obligations
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Maintain business records
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Resolve disputes
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Enforce agreements
Information may be retained longer if required by law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no internet transmission or electronic storage method is completely secure.
Customers provide personal information at their own risk.
8. Fraud Prevention and Transaction Monitoring
Personal information and purchase activity may be used to:
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Detect suspicious activity
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Prevent fraudulent transactions
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Investigate chargebacks or payment disputes
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Protect customers and business operations
Orders flagged for fraud prevention may be delayed or cancelled for security review.
9. AI, Digital Image, and Content Protection
Charcoalish Art protects its artwork, imagery, and digital assets. Customer-submitted content and artwork imagery collected through commissions or purchases will not be knowingly licensed, sold, or provided for artificial intelligence training or automated image dataset development without explicit written consent.
Similarly, customers agree not to upload or submit copyrighted materials they do not have rights to reproduce.
10. Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites.
Customers should review privacy policies of third-party platforms independently.
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
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Request access to stored personal data
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Request correction of inaccurate data
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Request deletion of personal data
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Request restriction of data processing
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Opt out of marketing communications
Requests may be submitted via email. Identity verification may be required before fulfilling requests.
12. California Consumer Privacy Rights (CCPA-Style Notice)
Even if you are not located in California, we extend similar protections as a best practice.
You have the right to:
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Know what personal data is collected
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Request deletion of personal data (subject to legal obligations)
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Request disclosure of data categories shared with third parties
Charcoalish Art does not sell personal data.
13. Children's Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
If a parent or guardian believes a child has submitted personal information, please contact us for removal.
14. International Users
Customers outside the United States acknowledge that information may be processed and stored within the United States, where privacy laws may differ from those in their home country.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Updates will be reflected by the “Last Updated” date at the top of this page.
Continued use of our website and services indicates acceptance of updated terms.
16. Contact Information